Returns & Refunds
We want you to love your order! Here’s everything you need to know about returns, refunds, and exchanges.
Returns
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30-day policy: Items must be returned within 30 days of delivery.
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Condition: Items must be unused, in their original packaging, and include proof of purchase.
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Exceptions: Digital products cannot be refunded once delivered. Partial refunds may apply for damaged items, missing parts, or signs of use.
Cancellations
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Cancel before dispatch by emailing us using the contact form on the 'Contact us' page.
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We cannot guarantee cancellation if the order is already being processed.
Refunds
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Once received and inspected, we’ll email you to confirm approval.
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Approved refunds are issued to your original payment method.
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If your refund hasn’t appeared, check your bank or credit card, then contact us if needed.
Exchanges
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Only for defective or damaged items.
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Email us using the 'Contact us' form and send your item to:
Sarissa Precision, Unit 6, Cromford Rd Ind Est, Langley Mill, Nottingham, NG16 4FL, UK
Shipping Returns
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Customers cover return shipping costs (non-refundable).
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For items over £50, we recommend tracked shipping or insurance.
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Delivery times for exchanges may vary depending on location.